Reach our team for sales, technical support, or anything else — we typically respond within 4 hours.
Email us
merchants@afrinetglobal.com
We reply within 4 business hours
Call us
+254 709 580 600
Mon–Fri, 8 am – 6 pm EAT
Visit us
Laiboni Center, 5th Floor
Lenana Road, Nairobi, Kenya
Support hours
Mon–Fri 8 am – 6 pm
East Africa Time (EAT)
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FAQs
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Creating your account takes under 3 minutes. KYC review is completed within 24–48 business hours. Once approved, you can start accepting payments immediately.
You'll need your Certificate of Incorporation (or Business Registration), KRA PIN certificate, director/owner national ID, and a recent bank or M-Pesa statement.
C2B payments settle instantly to your Afrinet Wallet the moment a customer confirms. You can withdraw to your bank account or use your wallet balance for B2C disbursements.
No coding required. You can trigger STK pushes and manage payroll through the dashboard. If you want API integration, we provide a REST API with SDKs and sandbox environment.
Yes. Afrinet is licensed and regulated by the Central Bank of Kenya. We are also PCI-DSS certified and operate under strict data protection standards.
C2B failures are reported to you instantly. For B2C, Afrinet automatically retries failed disbursements and provides a per-recipient status report.
Afrinet charges competitive, transparent transaction fees with no hidden costs. Contact our sales team for a pricing breakdown tailored to your transaction volume.
Yes. The merchant portal supports role-based access control so you can give your finance, operations, and admin teams access with the right permission levels.
Join 10,000+ businesses accepting payments with Afrinet.